No Services rendered by Cloudbillsystems are eligible for a refund. Prepayments and account credit are ineligible to be refunded, or transferred to alternate accounts. Any and all charge disputes must be reported directly to Cloudbillsystems within thirty (30) days of the date which the charge originally occurred. If a charge which is deemed valid by Cloudbillsystems, and validated by our Terms of Service or AUP, is disputed to a financial institution by performing a charge-back, then the Client agrees to pay an ‘Administrative Fee’ of Rs.15000/- in addition to original amount of funds which were reclaimed.
In the event a service is suspended for non-payment, it will be subject to termination seven (10) days from the time of suspension. At which time, a termination fee of up-to Rs.1000/– will be applied to the account which must be paid within 15 days to avoid full account suspension. Cloudbillsystems assumes no liability for the integrity of the data stored on a suspended server.
Cloudbillsystems requires a thirty (30) days’ notice of cancellation prior to the billing renewal date for the upcoming billing cycle, submitted via support ticket. A thirty (30) days’ notice before the upcoming billing date is also required for any downgrades. All Client data will be destroyed immediately after the cancellation date. If the notice of cancellation is not provided within thirty (30) days, the server will still be canceled however a termination fee of Rs.1000/– will be applied to the account and must be paid within 15 days to avoid full account suspension.